What is MySagra?
MySagra is cloud POS and food ordering software for community festivals and volunteer-run food events. It connects checkout stations, customer self-ordering and local kitchen printing, with menus and sales reports managed in one system. It focuses on food and drink orders, rather than admission ticketing or festival scheduling.
Do we need to manage a server?
No. With managed cloud, MySagra runs on our servers and we handle hosting, security, updates and backups. Your team uses the web interface for checkout and event management. For kitchen printing, you also run a local printing service on a device at your event; we guide you through its setup.
How does kitchen order printing work with managed cloud?
A local printing service communicates with MySagra's cloud servers and sends kitchen order tickets to your compatible printers. Orders are split by preparation station, such as the kitchen, grill, bar or pizzeria. Guidance for installing and configuring this service is included with managed cloud; you provide the printers and the device running it.
Does the managed cloud service need an internet connection?
Yes. Managed cloud requires a stable internet connection so checkout devices and the local printing service can communicate with our servers. Installing the printing service locally does not make the cloud platform an offline system. Plan for reliable connectivity at your venue before choosing this service.
Do customers pay through the self-ordering app?
No. Customers can browse your menu and place food and drink orders from their phones, but payment happens at the checkout counter, not through the app. Customer self-ordering is included with managed cloud and connects to the same order management system as your checkout stations.
What hardware do we need for managed cloud?
You provide computers, tablets or phones with a browser for checkout, compatible ESC/POS thermal printers, and a device to run the local printing service. You also need a stable internet connection. Tell us which hardware you have before setup so we can guide you on printer compatibility and configuration.
Can volunteers use MySagra without technical training?
MySagra is designed for volunteers without an IT background. Checkout staff take orders through a browser-based interface, while kitchen tickets are routed to the appropriate preparation stations. The local printing service needs to be installed and configured before the event, and we guide you through that setup.
How much does MySagra cost?
Managed cloud is quoted per event or per season, based on your requirements. It includes managed hosting, updates, backups, customer self-ordering and guidance for local printing setup. You provide the hardware. If you need dedicated features or integrations, we agree on the scope and quote for custom development separately.
How do we get started before our festival?
Contact us with your event dates, menu, checkout stations and existing hardware. We can discuss your requirements, arrange a demo and quote managed cloud for your event or season. We guide you through setting up the local printing service so you can test your checkout-to-kitchen workflow before opening.